Effective Date: 1 June 2025
Company: AfricaOne E-Portal Limited
App: GO APP
Address: Plot 113 Semawata Road, Kampala, Uganda
Email: cs@goapp.co.ug
1. Introduction
At GO APP, operated by AfricaOne E-Portal Limited, we are dedicated to protecting your privacy. This Privacy Policy explains how we collect, share, and safeguard your information when using our mobile app or related services. By using GO APP, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
When you interact with GO APP, we may collect the following personal information:
- Name
- Phone number
- Email address
- Delivery address
- Payment information
- Location data
Note: We do not collect biometric data, or inputs from your camera or microphone.
3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Communicate with you about deliveries or service updates
- Enhance our app's functionality and user experience
- Analyze app usage for internal metrics
- Send marketing messages via email, SMS, and push notifications (you can opt out at any time)
4. Sharing of Information
We may share your data with:
- Delivery agents (including both internal staff and trusted third-party riders)
- Payment processors
- Analytics services (to understand usage patterns and improve the app)
Note: We do not sell your personal data to any third parties.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of receiving marketing communications
To exercise any of these rights, please contact us at cs@goapp.co.ug
6. Data Security
We implement strict measures to secure your information, including:
- Encryption during data transmission and storage
- Secure servers protected by firewalls and access controls
- Internal data access is limited to our customer support and IT teams
7. Account and Browsing
You can browse GO APP without creating an account. However, to place an order, you will need to create an account. We also offer third-party login options via Google and Apple for your convenience.
8. Children’s Privacy
GO APP is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will delete it promptly.
9. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will notify you by email. We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: cs@goapp.co.ug
Contact: +256 768 295395
Office: Plot 113 Semawata Road, Kampala, Uganda